Advice

In order to improve Baruch with New media, I would suggest having an online chat on the Baruch website where students can reach out to staff and ask questions about registrations, billing, SACC workshops, FAFSA, and etc. This can eliminate the dragging phone calls where it takes about 20-30 minutes to get someone on the line to answer a question that only took 1 minute to answer. This can save much time for both parties (student and staff) and it can also help reach more students at a faster pace. Being someone who experienced this and know many others as well who had the same bad experience, I believe this would be an efficient way to use new media.

Comments

  1. Jaiyong ParkApril 29, 2019 at 1:51 PM

    I actually really like this idea that Baruch should implement some type of chat onto their website. A lot of websites are straying away from in person customer service as in a phone call and they're beginning to automate this aspect. Furthermore, a lot of places are beginning to offer chats, and I think this streamlines the process a lot more and makes things much easier.

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